Eco Passport
Support Center
Quick help for users, parents, and teachers with activating the passport, tracking points, and resolving account issues.
Account & activationSign-in issues and QR linking
Points & achievementsTracking progress and badges
Safety & privacyGuidance for young people and parents
Quick troubleshooting steps
Make sure you have an internet connection and update the app to the latest available version.
Reopen the app and try signing in or scanning the QR code again in good lighting.
If the problem continues, send us the email you're using and a clear screenshot of the issue without sharing your password.
I can't activate the paper passport
Make sure the QR code is clear and undamaged, and that the camera has access permission. If the code still does not work, contact us and we will review the case.
Points didn't appear after completing a mission
Some missions may need review or syncing. Wait a moment and reopen the app. If points still do not appear, send us the mission details.
How do we protect young people's privacy?
Don't share passwords or passport codes. When uploading mission photos, avoid showing your address, school, or other people without their permission.
Can I delete my account?
Yes. The user or parent can request account deletion or data changes via our official support email.
Didn't find the answer?
Message our support team and we'll try to respond as soon as possible.